Frequently asked questions

Open the event, choose your ticket type, pick your seat if the event has reserved seating, then enter your details and pay. It takes about a minute.

No. You can book as a guest and your tickets are emailed to you. An account keeps every ticket you have bought in one place under My tickets.

[LIST WHAT YOU ACCEPT – card, bank transfer, anything else.]

[STATE YES OR NO, AND HOW MUCH. Buyers notice a fee that appears late far more than one stated early.]

Your confirmation arrives straight away. Your QR check-in ticket is sent closer to the event, and it is always available under My tickets in the meantime.

Check your spam folder first. If it is not there, use the find-my-tickets form on the My tickets page, or email [ADD YOUR SUPPORT EMAIL].

No. Show the QR code on your phone at the door. You can also add it to Apple Wallet, or download a PDF if you prefer paper.

[ADD WHAT YOU DO – e.g. bring ID and the door team can find your booking by name.]

Doors open at the time shown on the event page. We suggest arriving [ADD NUMBER] minutes early so you are seated before it starts.

Age guidance is on each event page. [ADD YOUR GENERAL RULE – e.g. whether children need their own ticket.]

[ADD YOUR ACCESSIBILITY INFORMATION AND WHO TO CONTACT ABOUT SEATING NEEDS. People need this answered before they book, not after.]

See our refunds and exchanges policy.

[KEEP THIS ANSWER THE SAME AS THE ONE ON THE REFUNDS PAGE.]

Listing is free. Submit your event and we review it before it goes live. You get a dashboard with sales, seating and a scanner for the door.

[ADD YOUR COMMISSION OR FEE STRUCTURE.]

[ADD YOUR PAYOUT TERMS.]