[REVIEW THIS WHOLE PAGE. It is a starting point, not legal advice. Australian Consumer Law gives ticket buyers rights a policy cannot remove – if an event is cancelled or is materially different from what was advertised, a remedy is generally required regardless of what this page says.]
Change of mind
[CHOOSE ONE: “Tickets are non-refundable once purchased.” / “You may request a refund up to X days before the event.”] Tickets are sold on behalf of the event organiser, and their terms appear on each event page.
If an event is cancelled
You will be refunded the full ticket price. We will email the address used to book. Refunds go back to the original payment method and usually take [ADD NUMBER] business days to appear.
[STATE WHETHER BOOKING FEES ARE REFUNDED – buyers ask this first.]
If an event is postponed or moved
Your ticket stays valid for the new date and you need do nothing. If the new date does not suit you, contact us within [ADD NUMBER] days of the announcement and we will [refund / exchange] your ticket.
Exchanges
[STATE WHETHER YOU ALLOW SWAPPING TO ANOTHER DATE OR TICKET TYPE, ANY FEE, AND THE CUT-OFF.]
Transferring a ticket to someone else
[STATE WHETHER TICKETS ARE TRANSFERABLE. Your tickets carry a name and a QR code, so decide whether the name must match ID at the door.]
Duplicate or mistaken purchases
Contact us as soon as you notice. If the tickets have not been used we will [ADD YOUR APPROACH].
How to request a refund
Email [ADD YOUR SUPPORT EMAIL] with your order reference and the reason. We aim to respond within [ADD TIMEFRAME].
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