Contact us
Got a question?Let’s talk before the lights go down.
Whether it’s a ticket that didn’t land in your inbox, a question about entry, or you just want to tell us about the night that changed everything — we’re here for it.
Email us
Reply time
Within 24–48 hours. Mon–Fri, 9am–5:30pm AEST, excluding public holidays.
The fastest way to reach us — drop us a DM.
@heartandsoulliveevents
Ticket & event help
Heart and Soul is your home for live shows, festivals and the artists shaping what comes next — and we want every part of getting there to feel as good as the show itself.
If you’re having trouble with a booking, a ticket transfer, entry details, or anything Festival Pass related, email us and our team will sort it out. For faster help, include your order number and the event name.
Before you reach out
Quick answers to refunds, accessibility and venue access might already be waiting for you.
Read the FAQHeart and Soul — made for the nights you will never forget.